Refund Policy
Refund Policy — kicksNstuff
Last updated: October 2025
Thank you for shopping with kicksNstuff. We want you to love your purchase! If you are not completely satisfied, please read our refund policy below.
1. Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
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Your item must be unused, in the same condition, and in the original packaging.
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You must provide a receipt or proof of purchase.
To start a return, please contact us at kicksnstuff44@gmail.com with your order number and reason for return.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Discounted or final sale items
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Items showing signs of wear or damage not caused by us
3. Exchanges
If you received the wrong size or product, we’ll gladly exchange it for the correct one.
Email us within 14 days of delivery and we’ll send you instructions on how to exchange your item.
4. Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed automatically to your original payment method (via Paystack).
Please note:
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It can take 5–10 business days for the refund to appear in your account depending on your bank or card issuer.
5. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company — it may take time before your refund is posted
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If you’ve done all of this and still haven’t received it, please email us at kicksnstuff44@gmail.com
6. Shipping Returns
You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (wrong or damaged item).
We recommend using a trackable shipping service for proof of return.
7. Damaged or Wrong Items
If you receive a defective or incorrect item, contact us within 3 days of delivery with photos, and we will replace it or issue a refund at no extra cost.
8. Contact Us
For any questions about refunds or returns, reach out to us:
📧 Email: kicksnstuff44@gmail.com
🌐 Website: https://kicksnstuff.com